We're here
to help.

Ready to get moving? Welcome to our Support
page, your home of helpful tips, videos and set
up guides so you can get the most out of your
MOVI Standing Desk. Need more help?

Get in touch >

Get setup and
standing in no time.

Onto your desk. Plug in.
Ready to stand.
Grab a friend, lift MOVI out of the box,
place MOVI onto your clear desk space
and plug into power. Yes, as simple as
that. You’re all set to go.

Get standing in 30 seconds.
Quick and easy. 
Press and hold the ⇧ button to elevate
your MOVI Standing Desk. Use the ⇧ 
and ⇩ buttons to find the height that's
exactly right for you.

Sit and stand anytime with Memory Save. 
Once you’ve found your favourite
height, press and hold the MOVI Leaf
button to Memory Save your height.
Then simply toggle between standing
or sitting with one touch, any time.

FAQ

Setting Up With MOVI

Does MOVI go straight onto my existing desk?

Yes. The soft-feel rubber feet have been designed with a grippy rubber that’s non-scratch. You don't need to attach it to your existing desk. We recommend that two people unpack and lift MOVI onto your existing desk.

Can I use two monitors on MOVI?

Yes. Most monitors are 11lbs (5kgs) in weight and a large Apple iMac 27” is 22lbs (11kgs). MOVI has a maximum lifting capacity of 44lbs (20kg) so you can comfortably set up however you need to.

How stable is MOVI when I'm standing up?

When MOVI is stationary, it’s incredibly stable with no wobbles and will withstand any additional force from leaning or resting your elbows on the desk.

How do I know what my correct standing height is?

MOVI is at the best ergonomic standing height for you when your elbows are at a 90 degree angle to the top of the workspace. See our Blog for more information.

How ergonomic is MOVI at different heights?

MOVI is ergonomic for people of heights from 5’ up to 6’4”. MOVI offers 24 height settings of 1.5” increments. This enables MOVI to adjust from 8” (20cm) to 18” (44cm) above your existing desk height.

How do I adjust my chair or desk to suit MOVI?

MOVI will sit directly on top of your existing desk. When MOVI is flat, it adds an extra 1.5” (40mm) of height onto your existing desk. So you’ll only need to raise your chair up slightly to achieve an ergonomic set up when seated. If your feet raise off the floor, we recommend using a foot stool. You don’t need to make any adjustments to your existing desk for MOVI.

Using MOVI's Features

How do I memory save my standing height?

Simply use the ⇧ button until you reach your desired standing height. The numbers displayed on the screen are the number of centimetres or inches above your existing desk height that MOVI is elevated to. Then press and hold the MOVI Leaf button and your standing height will be memory saved. Press the MOVI Leaf button again to toggle between sitting and standing.

What can I plug into the USB charger?

There are 2 x 1A USB charge ports on the user interface. These are standard charging ports that can be used to charge phones and other small USB devices.

Can I switch between inches and centimetres?

Yes. Via the user interface you can easily switch between your preference of centimetres or inches. Press and hold the ⇧ and ⇩ buttons together to access the menu which enables you to set your preferences.

How do I use the Move Reminder function?

Access MOVI’s menu on the user interface by pressing and holding the ⇧ and ⇩ buttons together. You can then set a time interval (e.g. 60 minutes) so that after 60 minutes of sitting or standing, MOVI will prompt you to move.

How long does it take for MOVI to go up or down?

For most users of average height, with a typical set up, the up/down time is closer to 20 seconds. MOVI takes approximately 30 seconds to go from completely flat to the maximum standing height of 18” (44cm) when lifting a maximum load of 44lbs (20kgs).

What happens when the display goes into sleep mode?

This is simply an energy saving mode. Press any button on the user interface to wake up MOVI. This feature puts MOVI into a low-energy state.

Does MOVI make much sound when it moves?

MOVI uses a high speed electric motor to adjust its height. This emits a sound which is similar to a photocopier or printer. We have acoustically insulated the motor so that it doesn't interfere with your working environment.

Looking After MOVI

How durable is the bamboo bench top?

The bamboo bench top is coated with a hard-wearing, water-based, eco coating that should prevent it from scratching and staining over time. As bamboo is a natural material, we cannot guarantee that the bamboo will stay in it’s original state throughout it’s life particularly if exposed directly to sunlight.

How do I clean the bamboo bench top?

To clean the bench top, we recommend that you use a soft cloth and water. Do not use any abrasive materials or strong chemicals to clean the bench top as it may damage the coating.

Will my bamboo bench top look exactly like the ones in the photos?

Bamboo is a natural material which means that there may be some slight variation in the appearance of each bench top, depending on the properties of the bamboo used for that particular bench top. We have strict quality procedures in place to guarantee that every bench top is high quality and meets our standards.

Can I leave MOVI plugged in all the time?

Yes, just like regular office equipment, you can leave MOVI connected to power at all times. When MOVI is not being used, it will go into power-saving mode so that it uses very little energy.

Standing Up Right

How much time should I spend standing per day?

This is not a one-size-fits all approach, however many experts recommend changing your posture every 30-40 minutes. This could be by alternating between sitting and standing, moving about or doing some gentle stretching. Depending on factors such as fitness, age, strength, physique and prior injuries, the amount of standing time you can tolerate each day will vary from person to person. If you’re standing and feel tired or sore, that’s an indication that it’s time to move, stretch or sit and take a break. Check out our blog for more tips.

Should I get rid of my chair when I start using MOVI?

Definitely not. An ergonomic chair is a great piece of equipment for allowing your muscles to rest. When standing, your muscles are engaged, but when you start to tire, an ergonomic chair is very helpful to allow your muscles to rest. When you start using a standing desk it's important to listen to your body, and if there are any signs of strain or discomfort, then change posture or sit and take a break.

Why type of footwear should I use when using a standing desk?

Using incorrect footwear, essentially anything unsupportive or with a high heel, can lead to pain in your feet, legs and back. It’s best to stand with flat, supportive shoes, or without shoes at all. This allows for your posture to be correctly balanced and weight to be evenly distributed throughout your feet.

Where can I find out more information about how to use a standing desk correctly?

For more information about how to use a standing desk correctly, how to transition from a sitting desk to a standing desk, how to get moving more at work and general ergonomic tips, please check out the MOVI Blog. See the link in the footer of this page.

Shipping & Returns

When will I receive MOVI after I've placed my order?

For east coast metro areas delivery time is between 1-3 business days. For all other areas, shipping may take up to 5 business days. If our product is out of stock, you'll be notified of the expected of the delivery timeframe at checkout.

How do I track my order once shipped?

Once your order is ready to be dispatched from our warehouse, you will receive a notification via email or SMS with a tracking link for your order.

Is delivery free Australia-wide?

Yes. We offer free delivery to all areas of the great land down under!

What is MOVI's refund policy?

MOVI offers a 30 Day Guarantee on change of mind returns. So if you find that MOVI isn't quite the right fit for you, contact us and we will pick up MOVI free of charge and provide you with a refund. For full details, please see our Refund Policy in our Terms and Conditions available on this website.

MOVI's Warranty

What is the warranty period for MOVI?

MOVI comes with a 5 year mechanical warranty. You can find specific details of our Warranty in our Terms and Conditions available on this website.

How much testing has been done on MOVI?

We have been extensively testing MOVI since October 2016 and continually make mechanical refinements. Included in this testing has been lifecycle testing (continuous operation of MOVI for multiple weeks), destructive tests, noise and vibration testing as well as an extensive amount of user testing. These tests have all contributed to us being able to offer our customers a mechanical warranty of 5 years. Please refer to our Terms and Conditions for details of our Warranty.

How do I make a warranty claim?

To make a claim under our warranty, you must: a) contact our customer service team; b) contact us within the warranty period; and c) produce a satisfactory proof of purchase (including an online proof of purchase such as a tax invoice) demonstrating purchase of the product(s) from us directly. For all details regarding our warranty terms please refer to our Terms and Conditions available on this website.

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